Shadowdesign will issue a full refund including shipping for any damaged, defective, or mis-shipped items. If your item arrives damaged or defective, Contact Us directly for assistance with processing your return.
Return address: Gustav iii:s
boulevard 123 16974 Solna
Shadowdesign will issue a full refund of the cost of the returned product if you are not satisfied with your item(s). Request return in My Orders or Contact our Customer Service to initiate the return process within 14 days upon receiving your item(s). The item must be returned in its original condition (if eligible per the return policy).
The item must be unworn, unwashed, unaltered, undamaged and with the original tags attached. We cannot process the return of any faulty item.
Depending on your payment method, the processing time for refund may take up to 5 business days.
Sweden: 1-3 business days
EU: 5-7 business days
US/Canada: 10-15 business days
The delivery fee will be calculated on checkout page based on your items and destination.
The available payment methods are Paypal, Visa, Mastercard and American express.